This video from 2005 speaks to one of the most important lessons of “The Four Pillars of Social Excellence” — AUTHENTICITY. We’re reminded that everyone in every encounter, conversation, and interaction is bringing with them a lifetime full of “baggage.” Some good. Some hard. That person you’re about to meet, see again, or connect with — they have a lifetime full of moments that are joyful, wonderful, celebratory, and wonderful. They also have a lifetime full of moments that are painful, sad, lonely, and disconnected. They might be struggling. They might need to share great news. Either way they need human connection. And REAL human connection is about connecting your authentic “baggage” with their “baggage.” Emotional, heart-to-heart connection is needed by and from everyone.